brokeassstuart – excerpt
…The first operator I asked for their anonymous opinion about the agency’s plans to address delays and restore full service referred me to MUNI’s website and refused to say more. The next one closed the doors in my face.
“Sure,” said the third operator. “Hop on.”…
I wanted to fact-check the announcement made on MUNI’s webpage about schedule updates, but first I had to learn the driver’s landscape, since it directly affects the rider’s experience both on and off the bus. An operator chooses their assignment, taking a different route each day. Seniority gets you the calmer ones while newness earns you demanding routes like the 14-Mission or the 27-Bryant.
“That one goes right by my place. Why is it always so late?”
The 27 is chronically late because its schedule, allegedly unchanged since January, is impossible to honor safely. “[For the 27] to run on time, I’d have to skip stops and run red lights.”…(more)